Returns & Exchanges

At Memories & Scents, we want you to cherish every fragrance and keepsake; if your purchase doesn't perfectly capture the moment, we offer a 30-day window for returns and exchanges. Please ensure items are in their original packaging and unused condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original gift boxes and include the printed return label provided via email to ensure safe transit.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend obtaining a tracking number for your peace of mind.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.