Frequently Asked Questions
Everything you need to know about our products and services.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your candles and scents made from natural ingredients?
Yes, we prioritize quality and safety. Our candles are made from 100% natural soy wax and premium essential oils, ensuring a clean burn that is free from phthalates and parabens.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, Memories & Scents ships to customers within the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.